The Chat Ops and Admins can be recognised by the symbols in front of their usernames. They're permanent happiness.com employees or volunteers who watch over the chat rooms and make sure happiness.com's values and community policies are lived there.
They can warn or remove members from chats and ensure the chat is a safe space for all members where respectful controversial and emotional issues can are addressable.
If you have further questions about the chat or the Community Guidelines, you can contact chat operations directly. For other questions, please contact our support.